Payment Information
All payments are handled by PayPal and Stripe using their embedded forms. Your payment details are handled only by them.
How The Balm Company Uses your Information
The Balm Company collects information on you when:
you use our website
When you fill out a survey conducted by us
When you contact us via our contact us form
When completing forms for employment, transactions or other purposes In addition to your name, date of birth, address, email and telephone number, The Balm Company may collect some of the following information about you:
Details of transactions made online or at trade/consumer shows and fairs and markets.
Details of your shopping preferences such as favourite products.
Details of your skincare preferences and interests.
Details of your visits to our website and resources you access.
Details of when you contact The Balm Company via email or post.
Comments and opinions that you share with The Balm Company through surveys, promotions and reviews.
We collect information about the type of device that you use, the make and model and browsers used to access The Balm Company Website.
Information about your location but not your precise location - only the city and country that you are in.
Any other information that we can identify you (or that which is available on public registers)
Social media
Instagram, twitter and facebook - email, personal and browsing data used for marketing purposes.
What we use your personal information for
The Balm Company treats your information as private and confidential (although we reserve the right to disclose this information in certain circumstances set out below)
We confirm that any personal information which you provide to us will be held securely and in accordance with the registration that we have with the Data Commissioner's Office. We will use and process your personal information in accordance with the Data Protection Act 1998 and GDPR, as amended from time to time, as well as any other relevant data protection or privacy legislation. The types of uses we will make of your personal information may include the following:
1.Process any orders that you make via the Website or at our counter at trade shows (please note that your details may need to be passed to a third party in order for them to supply or deliver the product you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc).
2.Process payments and prevent fraudulent transactions (we may retain your details for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions).
3.With your consent, retain your personal information, preferences and details of your transactions in order to keep you informed by email, post, mobile messaging, telephone and/or through other digital means including social media platforms, about products (including special offers, discounts, promotions, events, competitions and so on) offered by The Balm Company, as well as recommending those which we feel will be of particular interest to you. Please note that this may involve passing your details to carefully selected third parties who may inform you about their products or services which may be of interest to you.
4.Register you on the Website and where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address or change in your push notification preferences).
5.Improve the content and appearance of the Website or App, to ensure that content is presented in the most effective manner for you.
6.Assess and process your job application (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process for administration purposes).
7.Administer any prize draws or competitions run by The Balm Company. Please refer to the specific terms & conditions for each prize draw or competition.
8.Carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products or services which we offer.
9.Cookies and Local Storage: we may store information (which may include personal information) locally on your device using cookies and other browser and application storage methods. For further information please see the Cookie Policy section below.
10.International Transfers of your Personal Information: the personal informhation we collect may be transferred to and stored in countries outside of the jurisdiction you are in, including, in particular, outside the European Union. Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this privacy policy.
We reserve the right to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of The Balm Company, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. As mentioned above, we may also disclose your personal information to carefully-selected and monitored third parties who are engaged to help us run, manage and improve the quality of the products that The Balm Company offer, as well as for marketing and fraud and credit checking purposes. We require all the third parties that we interact with to treat your personal information as carefully and confidentially as we do.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.
You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent for the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to investigate the unauthorised use of a telecom system; to ensure that a business complies with regulatory procedures; to see that quality standards or targets are being met; in the interests of national security; and to secure the effective operation of the telecom system.
We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Under data protection legislation you have the right to access information held about you. If you chose to exercise this right, then we will provide you with details of the information we hold about you.
How can I unsubscribe?
If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us then there are several ways you can unsubscribe. These are as follows:
1.You can click onto the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Each "unsubscribe" link only relates to that specific type of communication (e.g. marketing communications or order processing communications). This means that unsubscribing from marketing communications will not automatically unsubscribe you from our order processing communications (or vice versa). Please also note that you may continue to receive communications which are already en route to you for a short period of time while your relevant unsubscribe request is being processed.
2.Alternatively, you can contact our customer services by using the contact us form.
Should you wish for your details to be removed from our CRM system completely, then you will need to state this when using the contact form.
The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and The Balm Company does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.
COOKIES
Cookies are text files, containing small amounts of information, which are downloaded to your browsing device (such as a computer or smartphone) when you visit a website. Cookies can be recognised by the website that downloaded them — or other websites that use the same cookies. This helps websites know if the browsing device has visited them before.
What are Cookies used for?
Cookies do lots of different jobs, like helping us understand how our website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing you see online is relevant to you and your interests.
What types of Cookies are used by The Balm Company?
Strictly Necessary Cookies
These cookies are essential to make our website work. They enable you to move around the site and use its features.
Analytics Cookies
These cookies collect information about how people are using our website, for example which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. All information these cookies collect is grouped together with information from other people’s use of our site on an anonymous basis.
Functionality Cookies
These cookies allow us to remember choices you make and tailor our site to provide enhanced features and content to you. For example, these cookies can be used to remember your user name, language choice or country selection.
Advertising Cookies
These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertising partners. This means after you have been to our site you may see some advertisements about our services elsewhere on the Internet.
Social Media Cookies
In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our website may contain tools or applications that are linked to third party social media service providers such as Facebook, Twitter or Instagram. Through these tools or applications the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s website for further details about how they use cookies.
How can I prevent the use of Cookies?
Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. Blocking or deleting cookies may prevent you from using most of our services. To find out more about how to enable, disable, or delete cookies from your web browser, please visit here.
Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.
The Balm Company 'SHARE' TOOLS
Please be aware that social networking sites, like Facebook, Instagram and Twitter, might send cookies. We don't control the setting of these third-party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. The business partners that may set cookies on The Balm Company include:
Affiliate Window and Google
- Sometimes we'll advertise on third party websites and Affiliate Window cookies are used to help us and our advertisers see which advertisements you click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
Please check back frequently to see any updates or changes to our privacy and cookies policy.